Friday customer service call

I received a call today from the bank about the new account I opened before Christmas wanting to know how I was finding the account and the experience thus far.

The short reply was, I haven’t found the account. I haven’t even found the keycard and pin that should have been sent to me. The call really couldn’t have been timed much better as yesterday I popped in to the branch and to ask about it. However, choosing to go to a bank on a Thursday is not a wise move. Being pension day, it is always busy, and yesterday it was so busy that I decided not to bother with the query on my account. So today’s call was great because I found out that my card is waiting for me at the branch.

In addition, I also found out that the Call Guy gets quite frustrated when this happens. He said, and quite rightly so, that if my card goes to the branch, then they should call me to pick it up. I whole-heartedly agree. Call Guy’s rather relaxed attitude led to a far greater conversation than I would usually have with any customer service rep over the phone. I also think there may have been some phone flirting involved…

I also have a sneaking suspicion that he may have done a search for me on Facebook after a little comment about Facebook he dropped in and then a little bit later he stumbled a little over part of his spiel the way you do when you get distracted by something. Either that or his desk neighbour was gesticulating wildly trying to get his attention and provide advice as to how to keep me on the phone for longer. Or maybe that’s just my wild imagination and tickets on myself!

Call Guy also dropped this little gem into the conversation about going in to the bank.

“I actually worked in a branch over Christmas and pension Thursday, you want to avoid that. It’s like there’s DJs or something there, although I don’t think the oldies really go for that.”

I nearly spluttered all over the phone with laughter at this, and barely managed to maintain my composure.

It was a bit of Friday fun and after that 13 minute chat about all sorts of things in a relaxed and unstuffy manner, I think I like my new bank even better.


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