I had to apply for a new visa last week. It was three years since receiving my last visa and so I had forgotten about this particular niche of Colombian bureaucracy which is a jab-cross punch combination to anyone’s sanity.
As per usual, the process at the visa office was fairly straight-forward and civilised. You have your turn and a fairly comfortable seat to sit in while you wait for your number to come up and so begin the toing-and-froing with the officer who calls your number. However, once you get your visa you then get hit by the more powerful cross punch at Migracion Colombia, and this is where your day can go seriously downhill as you face unruly herds of foreigners, impatient and hungry children and battle to find a seat while you complete your visa registration and apply for a new cedula (identity card).
This is also where I made a beginner’s misstep that I really should have perfected by now.
On arrival at Migracion Colombia’s offices, a 10 minute walk from the visa office, I elbowed my way to the front door to gain entrance. After arbitrarily checking my bag, and more diligently checking my passport, the security guard asked me if I was pregnant and cast his eyes towards my stomach, whose size was enhanced by the knotted tie of my wrap dress. Stunned by this comment, that is only crude and an insult when it is on the wrong side of correct, I responded “No” and he let me through the door with a wave towards the darkened interior where the end of the line was lost somewhere in the crowd.
Only after squishing past him and seeing exactly how long the line was did I realise my error.
In Colombia in banks and public offices there are preferential lines for the disabled, the elderly and for pregnant women. When there are massive queues, having one of these priority client tickets is like having a winning raffle ticket, you wave it about madly to get up front and collect your prize before they draw another number out. I had been offered one of these and in all my naïve honesty I refused it, taking the guard’s comments as an insult rather than as a golden opportunity.
I spent the next 20 minutes in the queue to get my turn number kicking myself.
I spent the following 30 minutes waiting in the scrabble for the document check shaking my head at my stupidity.
And I spent the 2 hours and 45 minutes after that stewing over every tiny detail of that interaction with the guard as I saw other previously non-priority numbers had been upgraded to priority and catapulted ahead of me and as the officials took their lunch breaks leaving only a couple of desks open over two hours to process all these foreigner’s visa registrations, cedula applications and other varied processes.
I was tempted to get up and leave, but then once I’d gotten to a certain point of waiting, there was no return. So I sucked it up and instead of taking just the morning as I had planned for, it took almost my whole day and I arrived at work well beyond late, beaten, exhausted and hangry.
If I was a little smarter what would I have done better?
- Feigned pregnancy and taken the free priority pass
- Done the whole visa + cedula thing on a day other than Monday (at the beginning of the school year when there were dozens of the Ministry of Education’s volunteer English teachers’ visa applications being lodged)
- Separated the two processes, visa one day, registration and cedula the next. It also would have helped getting to Migracion Colombia for the visa registration and cedula process at the beginning of the day before the wave of new visa recipients come in from the visa office.
So this morning, as I planned to go pick up my new cedula, I thought about things a bit harder. I rode my bike to Migracion Colombia, grinning as I whizzed past all the cars in banked up, peak hour traffic and delighting in the beautiful morning sunshine. I arrived at 8:10am and the office was virtually empty of any clients, it even looked spacious in comparison to Monday week ago. I went straight to the window to pick up my shiny new cedula and within a minute I was skipping out the doors and getting on my bike again. Already the memory of the previous stressful experience at the same office fading away so that if I come back in another three years time, I’ll probably be in another charmed state and repeat all of my above mistakes again.
5 thoughts on “Seeing the insult, not the silver lining”
I am not sure. Pretending to be something you are not in order to skip a line is corruption in its gentlest form, isn’t it? I prefer the kind, positive, honest you.
Lining my pockets with the benefits destined for others? When you put it that way…. However will sitting and stewing I was wanting them to hurry up, not for my sake entirely, but for the two mums with small children who were jumping all over the place and whining for lunch. It was interminable for them.
Interminable is the word!
I just went through the whole process about a month ago, & I couldn’t agree more… it was terrible. Although for the cedula I made an appointment and that made so much of a difference! ☺
I didn’t realise you could make an appointment for the cedula, good tip! The first time I got my visa I registered it in the Migración Colombia office in Santa Marta which was much faster than in Bogotá.